Returns and Exchanges

We want you to be fully satisfied with every item purchased from Black Diamond Sports! Upon receiving your order, please review your invoice carefully to insure you have received your entire order and all items are what you ordered. If you did not receive items you were invoiced for or your package was damaged during shipping please contact Black Diamond Sports immediately toll free at 877 BDS SKATE (877.237.7528)

Our exchange and refund policy are outlined below.

Exchanges:

We will exchange unworn, unused, or unwashed products in their original condition and original packaging within 30 days of the date of purchase. All exchanges must be accompanied by their original receipt.

Boots and frames may not be mounted or molded under any circumstances

If we have shipped you the wrong item or the wrong size, we will be happy to exchange the item for the correct item and we will absorb all shipping fees.

If you made a mistake in ordering and would like to exchange the item for what you really want, no problem, however you will be responsible for all subsequent shipping fees.

Special orders, used equipment and sale items may not be exchanged.

Refunds:

We will refund unworn, unused, or unwashed products in their original condition and original packaging within 30 days of the date of purchase with a 15% filing and restocking fee. All refunds must be accompanied by their original receipt.

Boots and frames may not be mounted or molded under any circumstances

Special orders, used equipment and sale items may not be returned.

If you are returning equipment that initially had free shipping the initial shipping charge will be deducted from the amount credited back to you.

If you wish to return or exchange a product that you purchased, please download, print and complete our Returns & Exchange form and send back with the item for return or exchange.

Please call before shipping skates back if you want a half size larger or smaller skate. Every Skate is a whole and Half size!

If you have any questions please contact us using the form below.